Change subject and status for ticket in RT

Change Subject, Status, and Queue 

At the top of the ticket, you will see a field called The Basics. You can find this on the dashboard within the ticket or on the menu bar at the top right. Here is how to open it from the dashboard. 

Click on the edit icon to edit ticket details: 

Change Subject (1): When you change the subject of a ticket, it will only change in the RT system. The submitter can still reply to emails with the old subject. 

Change Status (2): Here you can change the status of the ticket, for example, to mark it as resolved. NOTE: If you use "Delete," the ticket will disappear from your queue, but not from the database. See separate instructions on how to remove tickets containing sensitive data. 

Change Queue (3): Here you can change the queue that the ticket is in. If you place it in a queue that you do not have permission for, you will no longer be able to see or make changes to the ticket. 

When you have finished making changes, you need to click on Save (4).